XcelRev was founded on 3 core principles:
1. Be part of the solution – not the problem.
– We don’t beat up debtors – that does no good. Instead, we try to become subject matter experts on the debt, seeking a solution to whatever problem created the delinquency.
2. Use technology.
– Our system is built upon connecting with people and we use all permitted innovation to do it.
– Our experience with regulation, litigation & compliance means we will always be diligent about & committed to following the rules. We believe that customers who owe money to our clients should remain “customers” throughout the debt collection process. Ultimately, we strive to help our clients recover their outstanding accounts as quickly and cost effectively as possible, but we also strive to treat every “customer” with courtesy and respect.