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Our Collection Process

A “REAL” system that works.

Our intelligent, technology-driven collection solution yields better results, period.

Emphasis on MODERN, SMART & FRIENDLY resolution preserves customer/client relationships and promotes connectivity and communication between debtor and creditor. 80% connection rate.
Collection professionals become subject matter experts, expediting cash recovery.
Fixed contingency fee creates certainty, significantly reduces the loss from and cost of collections & creates a partnership for ongoing AR processes.
Promotes early action on delinquent accounts when they are most collectable and enhances.
Escalate and Advance Phases ramp up pressure, employing advanced collection techniques to resolve accounts that are difficult, aged or require litigation.

THE “REAL” SYSTEM FLOW

1. RESOLVE ➡

Days 1-30

Friendly Approach
Resolution Oriented
80% Connection Rate
Above Market Results
Account Scrub/Quick Call
Resolve Letter
Phone/Text/Email Series
On-Line Pay Options

2. ESCALATE ➡

Days 31-60

Modern Collection Techniques
Skip Trace/LocateAsset/Income Search
Case Management
Escalate Letter
Phone/Text/Email Series
Urgency Stressed
Credit Jeopardy

3. ADVANCE ➡

Days 61-90

All Legal Means
Credit Reporting
Status Reviews
Heightened Tone
Demand Letter
Legal Consequences
Phone/Text/Email Series
All Available Action

4. LITIGATE

Day 91+

Attorney Demand Letter
Client Referral/Lawsuit/Turn-Key Legal
Collect/Garnish/Levy
In-House Legal Resources

Our REAL system seeks to use collection resources efficiently to maximize net cash to clients. For instance, we’ve learned that treating a debor like an online customer early in the process results in quicker recovery.

The sooner the debt is placed, the more likely an early resolution can be made. Accordingly, our fixed fees are designed to promote referral sooner rather than later and pass on savings to clients.

According to the US Dept. of Commerce, past due accounts are worth:

0cents
After 90 days past due
0cents
After 180 days past due
0cents
After 1 year past due
0cents
After 2 years past due
0cents
After 3 years past due
0cents
After 4 years past due

A CLOSER LOOK AT THE PROCESS

High Impact, Low Fee, Phase utilizes non-alienating “soft” approach to account resolution.

Day 1-14: Account Scrub, Quick Call & Initial Letter

Day 15-30: Resolution Call, Text & Email Campaign

Telephone calls, texts and emails are made randomly, on every day except Sunday. Resolve Phase should result in an 80% connection rate with a higher percentage of accounts resolved during the this phase, as compared to traditional collection methods, which result in about 12-15% liquidation rates.

With this “soft” low-fixed cost approach, you should achieve above market resolution without customer alienation.

Comprehensive modern collection services, including increased calls, texts and emails. Skip tracing, asset searches, continuing digital due diligence performed by exclusively-assigned, trained Case Management Professionals.

Day 31: Escalate Letter

Day 32-50: Continued Call, Text & Email Campaign

Day 50-60: Continued Campaign & Due Diligence

*(Online Data Mining – Social Media, Public Records, Digital)

Day 61: Demand Letter

Day 62-90: Utilize all legal resources and available methods for resolution.

Credit Reporting.

Attorney Demand Letter – Letter on Legal Letterhead describes all available legal recourse, credit consequences and other authorizations.

With Client referral, we will evaluate (asset/income/employment search), initiate lawsuit and provide turn-key legal services.

Quick & decisive court action initiated in appropriate county across the country. Seeks to recover all amounts due, including interest, collection fees, filing fees, court costs & all charges permitted by law.

XcelRev does all the work and will remit directly to client.

TALK TO US

(614) 626-4324

1840 Mackenzie Drive, Suite 201
Columbus, OH 43220

CONTACT FORM

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